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avatar for Suzanne Crow Haggerty

Suzanne Crow Haggerty

Chartwell Inc.
Senior Research Analyst
Atlanta, Georgia
I'm a recovering newspaper copy editor turned research analyst for Chartwell, a specialized information provider for the utility industry.

I traded in a four-bedroom house in the suburbs of North Alabama for a tiny Midtown Atlanta condo earlier this year. This move ranks among the best decisions I have ever made, along with purchasing a Mini Cooper S in 2004 (still motoring along) and traveling to Nashville to see Tom Petty in September.

I'm looking at the role of social media in the ever-expanding realm of the utility customer experience, which includes customer service, outage communications and billing and payment services.